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The Platform That Unifies Processes, Data, and Customers in the Utilities Sector

Manage sales, operations, and customer journeys from a single integrated platform.
More efficiency, more compliance, more value.

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The Energy & Utilities Market Is Changing, Your Processes Should Too

Digitization, increasingly strict ARERA regulations, and hyper-connected customers are reshaping the energy and gas market.
Utilities that want to stay competitive must integrate processes, data, and channels, reduce operational complexity, and improve the customer experience.

The Bit2win Symphonie Platform is the answer to this challenge: a ready-to-use, modular solution designed specifically for the Energy & Utilities sector. It simplifies end-to-end management of sales, operations, and post-sales processes.

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More Than a Platform, A Group of Companies Helping You Solve Challenges and Seize Opportunities

Every utility faces the same challenges: complex processes, constantly evolving regulations, and fragmented IT ecosystems.
The Bit2win Symphonie Platform was developed through the combined expertise of the companies within the Symphonie Partners Group: Bit2win, ifs Italia, Hoverture, Rapsodoo, and YDEA Studio — to resolve these challenges and turn them into opportunities for growth, efficiency, and sustainability.

SOLVING PROBLEMS

Process Complexity

The energy market is characterized by complex rules, numerous exceptions, and multiple players.
The platform allows you to manage the entire operational chain — from CRM to Sales, Meter-to-Cash, connection, and regulatory reporting — with configurable logic and workflows already optimized for the Gas & Power sector.
All commercial and technical processes, including those governed by ARERA and SII, are integrated into a single operational ecosystem.

Regulatory Compliance

Keeping up with regulatory changes is a constant challenge.
Thanks to the regulatory expertise of ifs Italia, the platform ensures timely alignment with new ARERA provisions by automating the interpretation and implementation of process changes.
The result: constant compliance without business disruption.

System Complexity

Many utilities operate with layered and difficult-to-manage IT architectures.
The platform simplifies everything: eliminating complex analyses, ensuring version alignment and backward compatibility, because startup, maintenance, and upgrades are factory-managed, with zero impact on business.

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Specialization and Full-Scope Coverage

A platform designed for the Gas & Power value chain, covering the entire lifecycle: sales, operations, compliance, and customer relationships.

Continuous Innovation

Not a static platform, but a dynamic ecosystem.
Thanks to the Customer Advisory Program, the Bit2win Symphonie Platform team continuously co-designs with customers to deliver new tech and process features, ensuring high standards of security, quality, and performance.

Digital Automation
Digitization is the sector’s true competitive lever.
The intelligent automation powered by the Bit2win Symphonie Platform reduces Cost to Serve, improves Customer Experience, and enables new sustainable business models. This means economic, operational, and relational sustainability, achieved through process simplification and seamless collaboration across the value chain.
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SEIZING OPPORTUNITIES

Why Choose the
Bit2win Symphonie Platform

Co-Design & Co-Development

Solutions co-created with Utilities, tailored to real-world needs and use cases.

Ready-to-Use and Modular

Fast to activate, and customizable to fit the specific logic of every user type.

Compliant by Design

Built to comply with ARERA regulations and integrate with SII systems.

Native Integration With Industry Partners

End-to-end visibility: from technical operations to CRM, from billing to reporting.

The Benefits of the Bit2win Symphonie Platform

Operational Efficiency

30% reduction in average case handling times

ARERA Compliance

Automated, compliant flows for SII, Check-POD, ATT, AV, and VP

Customer Experience

Omnichannel and transparent customer request management

Data Governance

Full traceability and integration with external systems

Scalability

Modular, cloud-ready architecture

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From Our Customers“It’s not just a platform. It’s the engine that connects people, processes, and data in the new energy ecosystem.”

What Processes Does It Manage?

The platform is a fully integrated digital ecosystem that connects customers, processes, and technologies in a smart and continuous flow, perfectly suited for a rapidly evolving market.
An end-to-end solution designed for the Utilities of the future.

Digital Channels

  • B2B & B2C Commerce

  • Self-care Area

  • Reseller Portal

  • Agent & Partner Portal

  • WhatsApp Enterprise

  • Mobile App

  • CRM

CRM

  • Marketing Automation
  • Lead Generation
  • Customer 360
  • Cases & Interaction
  • Utility Process Library
  • Loyalty & Coupons
  • Customer Engagement

Sales & Catalog Management

  • Product & Service Catalog

  • Offer & Bundle Configuration

  • Pricing & Promotions

  • Sales & Post-Sales

  • Renewals, Unilateral Changes

  • Order Management

Market Communication

  • Energy Operators Data
  • Exchange
  • Account Payable
  • Settlement
  • Energy Data Management

Energy Management

  • Forecasting
  • Portfolio Management
  • Scheduling
  • Energy Data Management

Meter-to-Cash

  • Measure Management
  • Pre-Billing
  • Customer Invoices
  • Subscription Management
  • Vendor Billing
  • Payments
  • Credit Notes
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The Ideal Platform For…

Electricity and gas retailers
Distributors and multi-site operators
Multi-utility companies and regional players
Groups managing multiple brands or sales channels

Try the PlatformWant to see what the Bit2win Symphonie Platform can do for your business?

Explore how to digitalize your sales and operations processes in the Utilities market, with a platform already ready for SII workflows and fully compliant with ARERA regulations.

Fill out the form, and we will get back to you as soon as possible to help you transform your business!