OMNICHANNEL SALES SUITE
ENGAGEPLATFORM
: Telegram for Business module
TELEGRAM FOR BUSINESS module
Bit2win offers new and immediate ways to stay in touch with your customers.
Communicate efficiently and directly with your customers and improve their service and sales experience by using the Bit2win Telegram for Business module. Learn how it can help you with:
Features
No Time
Limits
Contact your customer whenever you want. Telegram doesn’t set a time limit in which to act.
fully automated
Take advantage of artificial intelligence to communicate automatically with your customers via pre-written welcome messages, FAQs, etc.
PUSH NOTIFICATIONS
Send outbound notifications to your customers about promotions and coupons, service updates, and other news
Customized Bots
Configure as many bots as you need. You can set up a bot for support and FAQs, another for promotional campaigns, etc.
Automation
Thanks to integrated geolocation features, sort all incoming chats by point of sale and connect your customers.
Outbound Notifications
Automatically send our personalized offers and promotions via Telegram.
Automated Customer Care
Create a customized journey to support your customers in their needs (e.g., FAQs, post-sales assistance, or e-commerce support).
Large-scale Promotional Campaigns
Share new promotions and discounts with your customers and reach them at no cost within an unlimited time window to send messages (e.g., promotion of the week or free shipping).
Unique Verified Account
Get a verified Telegram account linked to your business, to which all stores and personal shoppers can be linked.
Benefits
Sort all inbound contacts into configurable channels (shops, locations, etc.).
Configure shortcuts to quickly resolve generic requests (e.g., withdrawal or shipping).
Finalize payments directly on the platform by generating payment links shared with the customer.
Take advantage of template messages to engage with customers by sending automated messages.
Set up automatic messages via chatbot based on rules (ed, times, operator status, etc.).
Collect contact data to create profiled lists with CRM integration.
Assign specific labels to inbound contacts to create customized lists.
Messaging types
Text
Messages
Audio Files
Links for Payments
Pictures and Photos
Geo-Location
Links to external video calls
Curious? Eager to learn more?
Discover how Telegram for Business transforms your communication.
Be a trailblazer and use Telegram for Business
The newest and fastest-growing channel of communication!
Try our Bit2win Telegram for Business now:
Why you should choose the Bit2win Telegram for Business module:
Our success stories
Curious? Eager to learn more?
Discover how Telegram for Business transforms your communication.
Frequently Asked Questions
To activate Telegram for Business, you just need to create a bot and assign a name to it, after that we’re going to create a structure to sort user requests.
Yes, the inbound chat queue can be managed by multiple operators at the same time to ensure efficient management of incoming conversations.
Using our solution, you can activate massive outbound marketing campaigns, sending push notifications to the devices of users who have contacted the brand on Telegram at least once.