Retail Provider Requirements
The retail industry has become increasingly fluid as Covid has accelerated the need to optimize the online channel.
Customers expect a seamless online-offline experience, across an increasing number of devices.
Retailers are providing AI-driven suggestions based on customer order history, location and channel preferences. AR and VR assists the buying decision. Customers expect accurate quotes in near real-time.
Access to global market means retailers need to strengthen their supply chains and to tailor their offers and prices toward international audiences.
Mobile payments have become commonplace. Cryptocurrencies are on the horizon for retailers.
Increasingly, retailers share data with manufacturers and distributors to optimize operations.
The degree of virtualization varies widely. Retailers face the challenge of integrating CPQ with their merchandise management, SCM, marketing and customer support systems.
Omnichannel
Customers expect a seamless online-offline experience, across an increasing number of devices.
Personalization and Immediacy
Retailers are providing AI-driven suggestions based on customer order history, location and channel preferences. AR and VR assists the buying decision. Customers expect accurate quotes in near real-time.
Globalization
Access to global market means retailers need to strengthen their supply chains and to tailor their offers and prices toward international audiences.
Additional Payment Methods
Mobile payments have become commonplace. Cryptocurrencies are on the horizon for retailers.
Expanding Ecosystems
Increasingly, retailers share data with manufacturers and distributors to optimize operations.
Virtualization
The degree of virtualization varies widely. Retailers face the challenge of integrating CPQ with their merchandise management, SCM, marketing and customer support systems.
How Bit2win Supports Retail Providers
Bit2win’s multi-cloud solution suite provides many retail-specific capabilities such as the following.
Vertical UX/UI
Retail Shopping Cart
Discounts and Promotions
Salesforce Integration
WhatsApp Integration
Google Assistant Integration
Google AI Integration
Deployed by Leading Enterprises
