Symphonie Platform - Bit2win
Unleashing Innovation: The Future-Proof Platform of Bit2win & other Strategic Partners

Unleash innovation with our suite's revolutionary platform, a synergy of industry expertise from Symphonie Prime Group, Bit2win, and strategic partners. Our Open Platform is future-proof, boasting dynamic roadmaps for unparalleled technological, process, and product innovation. Elevate your business with us.

Unlock Maximum Verticality and Configurability for Enterprise Business Processes with Extensive CRM360 Functional Coverage

Unlock extensive functional capabilities with our solution, co-designed and co-developed over decades of collaboration with industry leaders. This synergy ensures maximum verticality and configurability for your business processes. Elevate your operations with our unparalleled expertise.

Experience Unmatched Flexibility, Modularity and Security with Bit2win Symphonie's Seamless Integration Capabilities

Bit2win Symphonie Platform is cloud native and highly configurable on open to be integrate with external solutions while maintaining extremely high levels of security, scalability and flexibility.

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Unleashing Innovation: The Future-Proof Platform of Bit2win & other Strategic Partners

Unleash innovation with our suite’s revolutionary platform, a synergy of industry expertise from the Symphonie Prime Group, Bit2win, and strategic partners. Our Open Platform is future-proof, boasting dynamic roadmaps for unparalleled technological process and product innovation. Elevate your business with us.

Unlock Maximum Verticality and Configurability for Enterprise Business Processes with Extensive CRM360 Functional Coverage

Unlock extensive functional capabilities with our solution, co-designed and co-developed over decades of working with other industry leaders. This synergy ensures maximum verticality and configurability for your business processes. Elevate your operations with our unparalleled expertise.

Experience Unmatched Flexibility, Modularity and Security with Bit2win Symphonie Platform's Seamless Integration Capabilities

Bit2win Symphonie Platform is cloud native and highly configurable and can be integrated with external solutions while maintaining extremely high levels of security, scalability, and flexibility.

SYMPHONIE PLATFORM

Unveiling the revolutionary SaaS Platform by Bit2win
An integrated suite tailored for the Utility landscape

The Utility Sector

Our solution tackles common challenges in the Utility sector

Empowering Utility Market Excellence

An end2end solution for seamless operations

Optimize Utility market management with our advanced solution, handling core processes like CRM, Meter-to-Cash, Regulatory, and Reporting. Streamline relationships and sector-specific processes effortlessly.

Simplified IT Operations

Unfolding seamless integration and streamlined operations for end2end business management

Elevate efficiency with our 100% API-based platform, seamlessly integrating end-to-end solutions for business process management. From start-ups to regulatory evolutions, ensure perfect alignment.

Fostering Sustainability

Through digital transformation in energy operations

Symphonie Platform’s digitization process automates operations, reducing Cost-to-Serve, enhancing customer experience, and creating new business opportunities. It’s the key driver for sustainable growth.

Ecosystem for the Utility sector

Distinctive Factors

The Bit2win Symphonie Platform's shared business model fosters collaboration and innovation between customers and partners, creating a win-win situation for all participants.

Open architecture 100% API

No provider lock-in. The 100% API-based platform relies on open market standards (Python, Node.js, Angular, React, etc.) and enables active collaboration among all customers.

All processes centrally controlled

Offers a wide range of functions for diverse business areas, continually expanding to meet your specific needs.

Web service gateway and events

The Symphonie Platform web service gateway and event bus are essential components at the core of your digital strategy, enabling standardized system connections.

Continuous delivery

Our agile development and automated testing enable us to consistently deliver updates and fixes.

Scalability & performance

From 5 to 5 million contracts, Symphonie Platform leverages cloud technologies to deliver the necessary scalability and performance.

Managing costs effectively

By leveraging modern technology standards, businesses can achieve substantial cost reductions and shorter project durations.

Continuous delivery

Our agile development and automated testing enable us to consistently deliver updates and fixes.

Scalability & Performance

From 5 to 5 million contracts, Symphonie Platform leverages cloud technologies to deliver the necessary scalability and performance.

Managing Costs Effectively

By leveraging modern technology standards, businesses can achieve substantial cost reductions and shorter project durations.

Our Business capabilities

A Future-Proof solution to support digital transformation

Our Business Capabilities

A future-proof solution to support your digital transformation

Marketing Campaign

Email marketing

Lead Generation Campaign

Conversation Marketing

Website Integration

Social Media Marketing

Digital Advertising

Journey Management
Lead Management

Opportunity & Pipiline Management

Quote Management

Order Management

Product Catalog

Price Book & Price List

Promotion & Coupon

Eligibility Rules

Compatibility Rules

Upselling & Cross Selling

Framework Agreement

B2B Commerce

B2C Commerce
Account Management

Contact Management

Partner Management

Customer Onboarding

Customer Interaction

Case & Incident Management

Asset Management

Contract Management

CTI Integration

Loyalty & Coupon management

Chatbot

Fieldservice
Accounting

Master Data Management

Human Resources

Logistics & Inventory

Procurement

Bit2win Symphonie Platform at a glance

The Helpdesk product capability is a foundational element for ensuring efficient and excellent customer support. With intuitive ticket management, this capability streamlines workflows, reduces response times, and provides a clear view of customer needs. Additionally, the ability to manage SLAs and gather realtime feedback contributes to enhancing the overall customer experience, building trust, and fostering loyalty.
The Interaction serves as a fundamental pillar for effectively managing customer interactions. Providing a centralized approach to customer relationship management, this capability enables tracking and analyzing interactions across all channels. From contact management to activity monitoring, the platform offers a comprehensive overview, facilitating personalized interactions and the creation of targeted engagement strategies.
The case management capability is an essential pillar for an efficient organization. This functionality allows tracking and managing each individual case from initiation to resolution. It provides a centralized system for handling all elements related to a case, including documents, communications, and activities. This optimizes visibility and collaboration among teams, enabling a quicker and more effective response to customer needs. Bit2win
The Process Wizard capability is a key advantage for streamlining business processes. This tool guides users through predefined steps, making it easier to execute complex workflows. With intuitive logic and interactive prompts, the Process Wizard optimizes efficiency, reduces errors, and accelerates the implementation of business processes. This capability translates into smoother and faster task management, enhancing the overall operational experience.
The Customer 360 capability is a crucial asset for a customer-centric organization. This feature provides a comprehensive and unified view of each customer. With Customer 360, past interactions, appointement, GDPR consensus, billing information, purchases, assets, activities and much more are accessible in a single profile. This optimizes customer understanding, enables more effective relationship management.
The electricity meter self-reading capability provides a detailed view of readings submitted directly by end users. This view allows CRM operators to efficiently review and verify self-readings provided by customers. By streamlining the reading management process, this capability contributes to ensuring accurate data collection, manage complaints and increased transparency in interactions with consumers.
The ability to access a comprehensive view of all customer invoices in the CRM provides a fundamental advantage. This feature allows operators to quickly and intuitively review the entire history of a customer’s financial transactions, facilitating request management, issue resolution, and the delivery of a more personalized and efficient customer service.
The ability to visualize integration with the Integrated Information System (IIS) within the CRM dashboard is a fundamental added value. This dashboard provides a comprehensive overview of information related to energy utilities, allowing operators to monitor and manage real-time information flows related to electricity and gas markets.

Book a Live Demo tailored to your company needs with our expert team

We will show you how Bit2win can help you improve your company’s performance.

Duration of the demo: 30” minutes