Flexible and adaptable to business needs.
The collaboration between Symphonie Partners and external companies enables us to offer an innovative, microservices-based asset that is adaptable to any market. This modular platform helps reduce CAPEX, OPEX, and time-to-market.
Our mission is to break through industry challenges. Discover the core components of our end-to-end modular platform, designed to deliver advanced functionality and maximum versatility
Digital Channels
Full support for your digital channels: our platform integrates seamlessly with every touchpoint.
- Selfcare
- CTI Connector
- E-mail Marketing
- Communication
- Reseller & Partner
- Portal
- Mobile Apps
- Conversational
- Channels (BOT WhatsApp)
Experience CRM
Centralize and organize customer data for efficient relationship management and rapid response to needs, increasing loyalty and sales opportunities.
- Marketing Automation
- CTI Connector
- Lead Management
- Customer 360
- Interaction & Case Management
- Process Builder
- AI Augmented Customer Service
- Loyalty & Coupons
Sales CPQ
Automate and simplifie setup, pricing, and bidding for quick responses and accurate quotes that increase efficiency and sales opportunities.
- Product Catalog for Simple & Complex Offers
- Business Rule Engine
- Pricing & Discounts
- Promotion & Bundle
- Opportunity, Quote & Order
- Order Decomposition
- Delivery Points
- Documents & E-signature
Loyalty & Coupon Management
The solution ensures maximum performance and flexibility in transforming loyalty strategies.
- Earn & Burn Loyalty Program
- Tiered Loyalty Program
- Gamified Loyalty Program
- Community Loyalty Program
- Influencer & Referral Program
- Hybrid Loyalty Program
Digital Contests
Create engaging and personalized contests, increasing brand visibility and collecting valuable data.
- Instant Win
- Buy & Win
- Contest Bot
- Rush & Win
- Photo & Video Contest
- Quiz
- Survey
- Instant Poll
- Calendar
- Hall Of Fame
WhatsApp Enterprise
Effective sales, marketing, and customer care strategies can be created with WhatsApp.
- WhatsApp for sales
- WhatsApp for marketing
- WhatsApp for customer service
Utility
Bit2win Utility Symphonie Platform:
The Utility ecosystem is evolving rapidly, with new players increasing competition and reducing margins. Companies are responding with bundling, value-added services and advanced personalization. Find out how our platform can help you get ahead of the competition.
Telco
Bit2win Telco Symphonie Platform:
The Telco industry is constantly evolving, with new technologies and competitors increasing competition. Companies are responding with flexible offerings, converged services and personalized customer experiences. Learn how our platform can optimize your strategies and improve engagement.
Symphonie Lab
Let’s create the Bit2win Symphonie Platform for your Industry together
Enter SP Lab, a unique opportunity to explore and create vertical platform for your business. SP Lab is designed for entrepreneurs, developers, managers, and professionals who want to optimize processes and revolutionize the market through the adoption of advanced technologies and tailored solutions.
The platform leverages AI to automate repetitive tasks, enhance operational efficiency, and optimize the customer experience.
- Qualified leads
- Corrective actions
- Cross-selling and up-selling features to boost sales
- Marketing automation and precise targeting
Our platform leverages AI to automate repetitive tasks, improving operational efficiency and freeing the team for higher-value activities. It offers advanced customizations to optimize the customer experience, supported by integrated chatbots for real-time responses. With predictive capabilities, the platform:
- Helps with lead qualification
- Anticipates churn behavior and suggests corrective action
- Offers cross-selling and up-selling features, based on customer behavior analysis, improving average sales values
- Optimizes marketing automation campaigns with precise targeting and tailored activations
Explore innovative approaches and redefine your company’s success. Discover how to turn ideas into reality and build a stronger, more competitive future. Don’t wait – start designing change today!