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Bit2win

Telco
Symphonie
Platform

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The Game-Changing Vertical Microservice Platform for the Telco Market.

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The Platform for Telco Companies That Can Adapt and Grow With Business Needs

The collaboration between Symphonie Partners and external companies enables us to offer an innovative, microservices-based asset that is adaptable to any market. This modular platform helps reduce CAPEX, OPEX, and time-to-market.

Touch Points and Digital Channels:
Manage Interactions With Customers, Agencies, and Resellers for an Integrated, Omnichannel Experience

Dealer Pos

Streamlines operations, improving sales, customer management, and customized service offerings.

Door-to-Door Agent

Supports door-to-door agents by optimizing sales, customer management, and bid customization.

Backoffice Department

Improves the efficiency of backoffice departments by simplifying customer management and operational processes.

Inbound Contact Center

Enhances inbound contact centers by streamlining inquiry handling and improving the customer experience.

Inbound Teleselling

Optimizes inbound teleselling, improving call handling and increasing conversions.

Web Sales Selfcare

Enhances self-care websales, delivering a smooth user experience and improving online conversions.

Reseller & Partner Portal

Simplifies management, improving collaboration and streamlining operations through dedicated dedicated portals.

WhatsApp Enterprise

Integrates WhatsApp Enterprise for direct and effective communication, improving engagement and customer experience.

01
Dealer Pos
Streamlines operations, improving sales, customer management, and customized service offerings.
02
Door-to-Door Agent
Supports door-to-door agents by optimizing sales, customer management, and bid customization.
03
Backoffice Department
Improves the efficiency of backoffice departments by simplifying customer management and operational processes.
04
Inbound Contact Center
Enhances inbound contact centers by streamlining inquiry handling and improving the customer experience.
05
Inbound Teleselling
Optimizes inbound teleselling, improving call handling and increasing conversions.
06
Web Sales Selfcare
Enhances self-care websales, delivering a smooth user experience and improving online conversions.
07
Reseller & Partner Portal
Simplifies management, improving collaboration and streamlining operations through dedicated dedicated portals.
08
WhatsApp Enterprise
Integrates WhatsApp Enterprise for direct and effective communication, improving engagement and customer experience.
Create an omnichannel experience

CRM & Sales CPQ:
Optimize and Simplify Customer Service and Sales Processes

Marketing Automation

Optimizes marketing automation by personalizing campaigns and improving operational efficiency.

Lead Management

Simplifies lead management by improving the collection, qualification and conversion of contacts.

Customer 360

Offers comprehensive view of the customer, improving personalization and effectiveness of interactions.

Interaction & Case

Improves the handling of customer inquiries by ensuring quick and traceable responses.

Process Builder

Simplifies the creation and automation of operational flows, improving business efficiency.

Product Catalog

Centralizes and simplifies offer management, ensuring consistency and speed in updating products.

Rule Engine

Automates and manages business rules, ensuring rapid decisions and operational compliance.

Pricing & Discount

Optimizes price and discount management, ensuring flexibility and market competitiveness.

Promotion & Bundle

Simplifies the creation of customized offers, combining products and services to increase customers' perceived value.

Opportunity, Quote & Order

Manages the entire sales cycle, from opportunity creation to order generation, ensuring accuracy and speed.

Order Decomposition

Breaks down complex orders into manageable components, ensuring efficiency in dedicated processing and execution.

Delivery Points

Manages and optimizes supply points, ensuring accuracy and traceability in all operations.

Document Generation

Automates document creation, ensuring accuracy, consistency, and time savings.

Firma Elettronica

Enables the signing of documents digitally, ensuring speed, security and regulatory compliance.

Loyalty & Coupon

Increases customer engagement through loyalty programs and customized promotions, incentivizing retention.

Gamification

Turns customer interaction into an engaging experience, incentivizing participation and loyalty.

01
Marketing Automation
Optimizes marketing automation by personalizing campaigns and improving operational efficiency.
02
Lead Management
Simplifies lead management by improving the collection, qualification and conversion of contacts.
03
Customer 360
Offers comprehensive view of the customer, improving personalization and effectiveness of interactions.
04
Interactions & Cases
Improves the handling of customer inquiries by ensuring quick and traceable responses.
05
Process Builder
Simplifies the creation and automation of operational flows, improving business efficiency.
06
Product Catalog
Centralizes and simplifies offer management, ensuring consistency and speed in updating products.
07
Rule Engine
Automates and manages business rules, ensuring rapid decisions and operational compliance.
08
Pricing & Discounts
Optimizes price and discount management, ensuring flexibility and market competitiveness.
09
Promotions & Bundles
Simplifies the creation of customized offers, combining products and services to increase customers' perceived value.
10
Opportunity, Quote & Order
Manages the entire sales cycle, from opportunity creation to order generation, ensuring accuracy and speed.
11
Order Decomposition
Breaks down complex orders into manageable components, ensuring efficiency in dedicated processing and execution.
12
Delivery Points
Manages and optimizes supply points, ensuring accuracy and traceability in all operations.
13
Document Generation
It Automates document creation, ensuring accuracy, consistency and time savings.
14
E-Signature
Enables the signing of documents digitally, ensuring speed, security and regulatory compliance.
15
Loyalty & Coupons
Increases customer engagement through loyalty programs and customized promotions, incentivizing retention.
16
Gamification
Turns customer interaction into an engaging experience, incentivizing participation and loyalty.
Optimize your processes

sales and supportIntegrated BPM for Complete Management of Business and Technical Processes: Simplified Integrations and Maximum Efficiency

Bit2win named a Leader in the 2025 Gartner® Magic Quadrant™ for Configure, Price and Quote

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Gartner® Magic Quadrant™

Leader in IDC MarketScape: Worldwide Configure, Price, Quote Applications for Commerce 2024-2025

Learn more

SCM:
Supply Chain, Operational Processes, and Field Service Management

Order Management

Implementation of digital workflows for complete order management, from service configuration to technical implementation.

Reduction in Operational Costs

Automation of repetitive tasks and flow analysis to identify and remove inefficiencies, providing significant savings.

Field Operations

Management of distribution and execution of tasks and supervision of fieldwork (e.g., for installation of energy monitoring devices).

Integrated Network

Integration between suppliers, warehouses and distribution networks for a unified view of the final service offered to the customer.

01
Order Management
Implementation of digital workflows for complete order management, from service configuration to technical implementation.
02
Reduction in Operational Costs
Automation of repetitive tasks and flow analysis to identify and remove inefficiencies, providing significant savings.
03
Field Operations
Management of distribution and execution of tasks and supervision of fieldwork (e.g., for installation of energy monitoring devices).
04
Integrated Network
Integration between suppliers, warehouses and distribution networks for a unified view of the final service offered to the customer.
Simplify your operations

co-design - co-developmentWe Selected Industry-Leading Partners With Complementary Solutions and Collaborated on Co-Design and Co-Development To Offer a Unique End-to-End Solution in the Market

Customer Lifecycle:
Manage and Optimize the Customer Lifecycle

Quick Activation and Provisioning

Automation of service setup and activation processes, ensuring reduced wait times for customers and increased satisfaction.

Contract Management

Continuous monitoring of contract deadlines and automation of renewals with notifications to customers, avoiding interruptions in services.

Proactive Troubleshooting

Analysis of usage data to anticipate possible technical problems and resolve them before they impact the customer experience.

Predictive Network Analysis

Development of analysis models to predict data traffic trends and plan infrastructure interventions, ensuring stability even under growth scenarios.

01
Quick Activation and Provisioning
Automation of service setup and activation processes, ensuring reduced wait times for customers and increased satisfaction.
02
Contract Management
Continuous monitoring of contract deadlines and automation of renewals with notifications to customers, avoiding interruptions in services.
03
Proactive Troubleshooting
Analysis of usage data to anticipate possible technical problems and resolve them before they impact the customer experience.
04
Predictive Network Analysis
Development of analysis models to predict data traffic trends and plan infrastructure interventions, ensuring stability even under growth scenarios.
Improve the CLV

The Implementation and Architectural Approach that Ensures Stability and Scalability

Cloud-Native Implementation Approach
Microservices Integration Architecture
Machine Learning Algorithms Set for Maximum Reduction of Operational Costs

Reduced Time and Cost for Licensing, Design, Configuration, and Ams Are Possible Thanks To:

01
UX/UI-Driven
Designed ad hoc to significantly improve the user experience, making the system intuitive, easy to use, and visually engaging.
02
Business-Driven
Direct configurability by business users, without the use of technology capacity (ICT).
03
Data-Driven
Configuration of any computational algorithm (even the most complicated) applicable to variable data sets and periods.
04
Error Prevention
“Health-check” algorithms to detect inconsistencies and overlapping logic before the execution of the calculation.
05
Insights Logging
Process logs and calculations in the greatest detail to ensure maximum depth and speed of understanding.
06
Simulation
Simulation mode on existing data or projections to test the effects of new algorithms and verify the effects between different versions of the same configuration.
07
Open Integration
Native “open” integration through various modes (WS, API, File Transfer, Direct DB, Ad Hoc connectors)

Intelligenza ArtificialeIntegration with Artificial Intelligence

The platform leverages AI to automate repetitive tasks, enhance operational efficiency, and optimize the customer experience.

  • Qualified leads
  • Corrective actions
  • Cross-selling and up-selling features to boost sales
  • Marketing automation and precise targeting

Intelligenza ArtificialeThe AI Integrated Platform for Next-Generation Customer Relationships

Our platform leverages AI to automate repetitive tasks, improving operational efficiency and freeing the team for higher-value activities. It offers advanced customizations to optimize the customer experience, supported by integrated chatbots for real-time responses. With predictive capabilities, the platform:

  • Helps with lead qualification
  • Anticipates churn behavior and suggests corrective action
  • Offers cross-selling and up-selling features, based on customer behavior analysis, improving average sales values
  • Optimizes marketing automation campaigns with precise targeting and tailored activations

Industry Insights

Telco CPQ
The CPQ Market Shift in Telco: What the End of Salesforce CPQ Sales Really Means for Telecom Operators
CPQTelco

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