The collaboration between Symphonie Partners and external companies enables us to offer an innovative, microservices-based asset that is adaptable to any market. This modular platform helps reduce CAPEX, OPEX, and time-to-market.
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Streamlines operations, improving sales, customer management, and customized service offerings.
Supports door-to-door agents by optimizing sales, customer management, and bid customization.
Improves the efficiency of backoffice departments by simplifying customer management and operational processes.
Enhances inbound contact centers by streamlining inquiry handling and improving the customer experience.
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Optimizes inbound teleselling, improving call handling and increasing conversions.
Enhances self-care websales, delivering a smooth user experience and improving online conversions.
Simplifies management, improving collaboration and streamlining operations through dedicated dedicated portals.
Integrates WhatsApp Enterprise for direct and effective communication, improving engagement and customer experience.
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Optimizes marketing automation by personalizing campaigns and improving operational efficiency.
Simplifies lead management by improving the collection, qualification and conversion of contacts.
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Offers comprehensive view of the customer, improving personalization and effectiveness of interactions.
Improves the handling of customer inquiries by ensuring quick and traceable responses.
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Simplifies the creation and automation of operational flows, improving business efficiency.
Centralizes and simplifies offer management, ensuring consistency and speed in updating products.
Automates and manages business rules, ensuring rapid decisions and operational compliance.
Optimizes price and discount management, ensuring flexibility and market competitiveness.
Automates document creation, ensuring accuracy, consistency, and time savings.
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Simplifies the creation of customized offers, combining products and services to increase customers’ perceived value.
Manages the entire sales cycle, from opportunity creation to order generation, ensuring accuracy and speed.
Breaks down complex orders into manageable components, ensuring efficiency in dedicated processing and execution.
Manages and optimizes supply points, ensuring accuracy and traceability in all operations.
Enables the signing of documents digitally, ensuring speed, security and regulatory compliance.
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The Energy Data Management module automates the acquisition of measurements, registries, and supplier invoices from institutional sources (SII, CRM, distributors) via integrations with RPA, Nextcloud, and other systems. Data is validated, archived, and used to feed forecasts, contractual calculations, and commercial analyses. It intelligently manages the upstream EDM process.
Manages the full lifecycle of energy purchase and sales contracts intelligently, integrating historical data and forecasts for optimal economic valuation. The Portfolio Management module is designed to maximize profitability through dynamic analyses and advanced reporting tools.
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The Demand Forecasting module applies predictive models based on machine learning, AI, and artificial learning to generate highly accurate electricity consumption forecasts. Data is displayed in interactive dashboards and immediately available for scheduling and portfolio management activities.
The Scheduling module manages operational flows across electricity and gas markets (PCE, MGP, LST-PN, SNAM), ensuring secure digital signatures and supporting both native and custom automatic trading strategies. It is the final piece of the energy management cycle.
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The Energy Data Management module automates the acquisition of measurements, registries, and supplier invoices from institutional sources (SII, CRM, distributors) via integrations with RPA, Nextcloud, and other systems. Data is validated, archived, and used to feed forecasts, contractual calculations, and commercial analyses. It intelligently manages the upstream EDM process.
The Accounts Payable Management module automates the processing of supplier invoices, both in standard formats (CADE, DSME) and customized ones. It includes validation, normalization, and automatic reallocation of charges into billing and accounting systems.
Full management of data exchange between operators and distributors for services (e.g., activations, transfers), using a workflow orchestrator, a file-format translator, and a multichannel communicator (PdC, AtoA, RPA, PEC). This is the foundation of modern, secure, and integrated Market Communication.
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The Settlement module compares the active cycle (customer billing) with the passive cycle (distributor costs), ensuring financial balance across operations. It analyzes deviations in volume and price KPIs for each individual POD/PDR
Digitize all operational requirements in interactions with resellers, from performance management to data publication. It is the go-to solution for Dispatching User companies that want to enable self-care for resellers.
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A traditional approach in which customers earn points for the money they spend, which can be turned into discounts, gifts, and benefits. These programs incentivize customers to keep buying to unlock new rewards.
Rewards customers based on spending levels, encouraging them to spend more to access exclusive benefits. Tiered programs push customers to spend and interact more to level up and access exclusive benefits.
Increases interaction and entertainment with gaming elements, incentivizing specific actions. The goal is to incentivize customers to regularly interact with the brand and develop new habits.
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Engages customers in a fun and interactive way, encouraging them to interact with the brand and create new habits.The goal is to build an active and engaged community where customers feel part of an exclusive group and find value in contributing, participating and sharing experiences.
Because people trust recommendations from family, friends, and influencers more than advertisements, a referral program is a highly effective solution for attracting new customers. Leverage trust in personal recommendations to attract new customers authentically and effectively.
Combining elements of different programs, it provides a unique and personalized experience. This versatility maximizes participation and loyalty, adapting to individual behaviors and preferences to create a deeper and longer-lasting relationship with the brand.
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With the Scratch & Win contest, offer your users the excitement of “scratch and win” with a customized contest, complete with your brand logo and colors. This format is perfect for increasing engagement and collecting quality leads thanks to gamification.
With the Spin&Win contest, you incentivize users to complete the entry form using the power of gamification. After completing the form, participants can spin the “wheel of fortune” to find out immediately if they have won the prize.
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The Hall of Fame contest is a perfect fit for campaigns designed to increase visibility and engagement on social media. It also provides a unique solution for loyalty programs that want to offer an engaging and memorable gaming experience, reinforcing customers’ sense of belonging.
Calendar is perfect for entertaining your community with recurring prizes and surprises. Customize the number of slots, select the rewards, and create a unique interactive experience. Thanks to the certified software, it is a secure and effective instant win system.
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Allows you to define, monitor, and optimize metrics and KPIs in real time, providing accurate data and strategic insights to improve your business performance.
Automates and simplifies the process of calculating and validating billing data, ensuring accuracy, efficiency, and full control before invoices are issued.
Simplifies the creation, management, and sending of invoices to customers, ensuring accuracy, automation, and an optimal user experience.
Manages subscriptions, renewals, and changes in an easy and automated way, offering flexibility and control to improve the customer experience.
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Automates and optimizes the management of supplier invoices, ensuring accuracy in calculations, cost control, and greater operational efficiency.
Streamlines payment processing, offering automation, traceability, and security to ensure fast and error-free transactions.
Automates the creation and management of credit notes, ensuring accuracy, compliance, and thus a more efficient process.
The platform leverages AI to automate repetitive tasks, enhance operational efficiency, and optimize the customer experience.
- Qualified leads
- Corrective actions
- Cross-selling and up-selling features to boost sales
- Marketing automation and precise targeting
Explore innovative approaches and redefine your company’s success. Discover how to turn ideas into reality and build a stronger, more competitive future. Don’t wait – start designing change today!